We aim to be a responsible landlord by ensuring
our homes are safe and secure
Requests for maintenance will be dealt with as soon as is reasonably possible, in accordance with appropriate timescales. All contractors responding to repairs on our behalf are suitably vetted.
We are responsible for most of the repairs to the property, to include:
Tenants are responsible for some minor repairs, to include:
If an emergency repair is required outside of office hours, please contact the out of hours service on: 02380 285250
The out of hours team will only arrange a repair if it is classed as an emergency, for example:
Safety in the home
It is a legal obligation for landlords to ensure gas and electrical safety in the property. We will periodically require access to the property to complete the necessary safety checks, please help us to keep you safe by providing access when requested.
If you smell gas or the carbon monoxide alarm sounds or you start to feel symptoms of carbon monoxide poisoning:
If you are feeling unwell, visit the hospital immediately. Symptoms of carbon monoxide poisoning include:
In the event of a fire, early detection saves lives. We fit smoke detectors in your home so you must ensure that they are tested regularly and replace the batteries when required.
NEVER REMOVE BATTERIES FROM A SMOKE ALARM.
Every household should have an escape plan to follow in the event of a fire. The Hampshire Fire and Rescue Service website contains important information to assist you in making an escape plan.