WE AIM TO PROVIDE A HIGH QUALITY SERVICE FOR OUR CUSTOMERS BY RESPONDING EFFeCTIVELY TO YOUR NEEDS
We recognise that our property is your home. Please help us to allow you to have quiet enjoyment of your home by ensuring you meet the agreed terms of your Tenancy Agreement. The most important tenant obligations are:
To pay the rent on the date and in the manner specified in the Tenancy Agreement.
To pay Council Tax, utilities and any other charges due at the property.
To occupy the property as your only or principle home.
To take care of the property and gardens; keep them clean, tidy and in a good condition.
For tenants, household members and all visitors to the property to be respectful of neighbours and not behave in an anti-social manner.
To allow us / contractors working on our behalf access to the property upon reasonable notice.
Not to permit any smoking in the property.
Not to interfere with any smoke detector, carbon monoxide detector or any other alarm system.
Not to sublet the property.
Not to make any alterations or re-decorate the property unless you have written permission.
Not to keep any pets at the property unless you have written permission.
Not to carry out any business activity at the property unless you have written permission.
Rent must be paid on time, by standing order payment.
Failure to pay your rent will result in you losing your home.
If you find yourself in financial difficulties, please contact us to inform us of your circumstances and we may be able to agree on a payment plan.
LOOKING AFTER THE PROPERTY
You must keep the property clean, tidy and in good condition.
If you fail to do so, this may result in a loss of some / all of your deposit at the end of your tenancy if works are required to the property (other than reasonable wear and tear).
If damage occurs, please contact us to report it and we will agree on how to put it right.
Deposits paid to us at the start of the tenancy are held by the TDS Custodial Scheme. When moving into the property you will have been given information on how your deposit is held and the process of returning it at the end of your tenancy.
ENDING THE TENANCY
If you wish to end the tenancy, appropriate notice must be served in accordance with the terms of your Tenancy Agreement.
When vacating the property on the agreed date, you must ensure that all of your belongings are removed and the property is left in the agreed condition. Failure to do so may mean that costs incurred are deducted from your deposit.
RESPECT YOUR NEIGHBOURS
Please respect your neighbours by making sure that all household members and visitors to the property do not act in an anti-social manner. Anti-social means behaving in a way that would cause alarm, distress, nuisance or annoyance to any other person.
Examples of anti-social behaviour include; loud music, excessive noise, aggressive behaviour / harassment / intimidation, pets not being under control, using the property for illegal or immoral purposes, unacceptable behaviour due to a persons; race, colour, ethnic origin, nationality, gender, sexuality, disability, age, religion or other belief or other status.
Complaints of anti-social behaviour are taken seriously and may result in you losing your home.